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Terms & Conditions

Consumer Terms & Conditions of Sale


Nothing in these terms and conditions affects your statutory rights as a consumer, if the goods are not of satisfactory quality, fit for purpose or as described.

In the unlikely event of a faulty or damaged item, all returns must include all original items in all original packaging including.  Please always contact us first either by email or in writing before returning an item.

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will arrange a courier collection and have another item sent to you. 

Items returned within the 14 day cooling off period

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within 14 days of the day after the date the item is delivered. For more information about your other statutory rights, please visit the Government funded Consumer Gateway website at:
Where you are withdrawing from your purchase within the 14 day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows - Where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred.
Where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred. Where we collect an item from you, we reserve the right to recover the costs of collection from you & we will deduct the return postage from your overall refund. We will not refund the cost of your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

Returns within the first 28 days

After receipt of an order, genuinely faulty goods will be replaced (an alternative may be offered if model is no longer stocked), repaired or refunded. Bearing in mind many problems are inadvertently created during setup and install, please allow us the opportunity to solve the problem via email or over phone. 

Return of faulty products after more than 28 days

Once your product is more than 28 days old (but within the warranty period) we will repair or replace it free of charge, if the exact model is not available then a similar maybe offered. It is solely at the discretion of us as to whether a repair or replacement is provided.

All products come with a 12 month warranty. 

The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.

Applicable Law

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.